See what our clients have to say about the quality of service and standard of fitting here at Lakeland Spas and Log Cabins.

Mark Thomas

Bit of a long write up but hopefully worth the read.
We decided that we were going to invest in a hot tub/spa and rang the team at Lakeland and my goodness they could not be more helpful and without any pressure – thank you Hollie. Because I had so many questions they suggested that Mark gave me a call, which he did and because of my work pattern this was on an evening when I was able to take the call. Agreed that the Balboa Platinum would be the one and we looked at a rough date so that we could get the 32A feed wired etc.
We also discussed covers and our options were: lift off so it sits on the top of the tub and you fold in two and remove, or this can be fixed to the tub and hinge leaving top against one side making it easier for or a powered top which is the turn of a switch. We selected the Covana Oasis powered top however this would require a separate install a couple of weeks after the initial delivery. Worth the chat with the team and have a look on their site on covers.
About a week before delivery we had all the normal finance stuff to do (super helpful) and because of Covid I shared a video for access which is a good idea to help the delivery team. Good to understand what was required and how a Covid19 safe installation would be undertaken.
Sam and Jack turned up on time on the day and what a pleasure it was, great service and installed exactly as we wanted.
As this is our first ownership of a hot tub we wanted to ask a few things and everyone is really helpful – and I do mean everyone at Lakeland Spa and Log cabins including out of hours.
We then had two week’s notice for the delivery of the Covana cover and again Sam and Jack (with Darren) came on time. This is quite a big install and the guys worked away for a good chunk of the day. Pleasure to have them here. Fabulous job.
Overall we could not be happier with the service we have received and continue to receive as nothing seems too much bother, both products are fantastic and we wish we had done this years ago!
Total 5 star service from start to finish and thoroughly recommend Lakeland Spa and Log Cabins
Mark and Karen

Louise Downson

Thank you Lakeland spas and Log Cabins. We had our log cabin built a couple of months ago and we have virtually lived in it since then! I can’t recommend them enough. Holly is just lovely and kept us up to date when everything was happening. Thank you 😄

Chris Klein

We gave our family a choice of a trip to London or a hot tub guess what came top
We visited Lakeland spas and from the moment we visited till as I’m writing this review there service is amazing very friendly and will go out their way to help you.
If and when we upgrade there is no doubt where we will go.
Many thanks
Klein family

Mr and Mrs James

Would like to thank you very much for a job well done,you’re workforce are a credit to your company and a great bunch of people,very very pleased with my new hot tub and shelter once again thank you very much

Craig Bell

Just a note to say many thanks for the two person hot tub installed for us last wed. The lads were great and we are very pleased with the tub.

Amanda Walker

Just wanted to thank everyone for the fantastic service we received yesterday I appreciate it is out of your way and a long drive over. Great customer service, will definitely recommend!

Mrs. Robinson

Just a big thanks you to all.
Our hot tub is wonderful. And all the outside finished . We use it near every night, the family are visiting more to use it too.
We had great service from start to finish . We kept asking lots of questions , as we weren’t sure if we were doing right thing in buying the spa. No regrets, should have done it sooner. Great for my back and aches and pains.
We started with chlorine then changes over to the oxygenated crystals. We found this easier to use, gentler on the skin. Maybe a little more expensive but worth it. You put the crystal in before entering the spa, so if you do happen to get a little forgetful, the sanitisation has been done. Then all you have to do is once a week shock with the other liquid and sachet.
Thanks again guys. Have already recommended you to some friends . Xx

Colin Spencer

Can’t fault the service we got would definitely recommend anyone thinking of getting a spa look no further than Lakeland Spas

Fiona Steanson

Have had my spa now for 3 years, Mark has always sorted out any problems promptly, recently I was determined to buy a new pump and although Holly and Mark advised me it wasn’t really needed I went ahead and paid for one, Mark has just left having shown me why I didn’t need the pump, I have been refunded, I think maybe some other companies would have rather had the money, cheers Mark

Nicola Hancock

Went in to buy a hot tub on bank holiday Monday. Hollie came out to our house in Tuesday to make sure we had enough room for access and it was delivered and installed a week later. brilliant helpful friendly service

Rachel Coates

I am so pleased with my choice of hot tub for our brand new holiday cottage near Keswick …. it is just wonderful and I could not be happier. Thank you so much to this excellent family run business your efficiency and help is very much appreciated .

Mark Barrow

I visited Lakeland Spas at Houghton Hall Garden Centre and spoke with Holly about a hot tub I had seen. 10 minutes later the deal had been done, installation date confirmed with all the advice I needed. This excellent service continued with Holly’s brother Sam and their dad Mark. They are a great family business with a great product. My partner loved her surprise hot tub and when we needed a technical issue sorted, Catherine on the phone, Mark and Sam came out straight away and went the extra mile to help which is really reassuring. They all work hard to run a good family business and we had excellent service from all of them!

Russell Mark Smith

Great family company,made a difficult delivery look easy and great product I would recommend them to anyone.

Nicola Stothers

A lovely Birthday present delivered by Lakeland Spas – instant and welcoming service – tub looks great and easy to use.Would highly recommend this company if you are thinking about purchasing a Hot Tub or Log Cabin for it. Thank you Lakeland Spa Carlisle.

Diane Pearson

Excellent service with the clean of my hot tub. Unbelievable the difference it has made. Thank you

Rachel Potts

Great local family run business. Very friendly and helpful company who assisted me in choosing the right hot tub. Great service and I would definitely recommend. Thanks again.

‎Angela Rennie Nisbet

Fabulous service all round from these guys. Bought our Summerhouse from them last year in their sale. We dismantled and removed it from shop floor then transported and rebuilt it. It was so straightforward. The Product is superb quality and these guys couldnt have been more helpful.
They even gave us substitute shingles they had as extras for free when the recent high wind storms took our shingles of the roof.
Thank you for everything guys.
Highly Recommended.

Cheryl Barnett

Brilliant service supplying our swim spa and gazebo which is just the best purchase we’ve made for us as a family.

Elieen Watts

Brilliant service supplying our hot tub .always there if you need them. would recommend them .

Stephen Mott

We’ve had our hot tub for nearly a month now and we love it! The whole process was made easy by the very helpful and knowledgeable staff at Lakeland spas. I’ve asked many questions on water chemistry and filtration etc as we are newbie tub owners and always receive good information whether it be over the phone or in person. Thanks very much guys.
Stephen and Lynne

Morag Kinloch

We upgraded from a lazy spa (which we loved) to a pre loved artesian round hot tub. It has been a fantastic addition to the garden and is in daily use – rain , hail or shine ! We also purchased a fantastic cabin that the hot tub is situated in and we enjoy our evenings in the hot tub relaxing with a wee drink and soaking away our troubles from the day. The service we have received from Lakeland spas has been second to none and would not hesitate to recommend them to anyone thinking about purchasing a hot tub. I know we are thinking about an addition now in the form of a swim spa and possibly a wee sauna/steam room!
The installation process was seamless and smooth thank you so much

Diana Rodgers

Hi Mark and Catherine i would just like to thank you both so much for all the help and care you have given me over the last few weeks. I am so delighted with the log cabin and hot tub you supplied it is just perfect for me, you and your family have bent over backwards to make things work for me through a very dificult time, i will never forget this and want to say a big thank you to all your team as i have appreciated it so much – i now enjoy nightly relaxation second to none – and please call me Diana as i feel we are more like friends now – once again many thanks and kind regards Diana.

Mrs Ditchburn

Dear Team, Thank-you so much for the service I have received from you during the choosing, buying and fitting of my wonderful new hot tub, I would recommend your company to anyone of my friends.

Mr & mrs Usher

We’ve recently had our Balboa Silver hot tub delivered and installed and would just like to express our gratitude to all concerned. From our first meeting with Holly in the showroom, then her mam and dad, and finally her brother Sam, and his assistant Jack, who delivered and installed it. This is truly a family run company and no question is too silly or small. Their patience is endless and there is definitely no pressure to buy, I’d definitely recommend this company to anyone, I have no doubt any after sales problems that may occur will be dealt with in the same efficient manner.

Michael Lathan

Buying our new hot tub has been a great experience made so easy and friendly by all the staff at the amazing Lakeland Spas. A big thank you to Holly for talking us through the whole transaction, and to Sam for all his advice and hard work installing it. We’re so glad we went with this fabulous company and highly recommend them to anyone looking for a new spa

Sandra Davies

We bought our hot tub from Lakeland Spas at Houghton Hall back in September and it’s the been the best thing ! The advice we were given was superb and helped in our decision of which model to buy. The installation process was quick and easy and we’ve thoroughly enjoyed our hot tub ever since…. don’t hesitate , get in touch with the team at Lakeland Spas and make that purchase!

Martin Burfield

After trying an inflatable hot tub (to dip our toe into the hot tub/spa game) we decided the financial investment was worth it.
Although there’s not a lot of showrooms close-by to go and see these, it’s worth the visit, wherever you’re travelling from. The family team that run things are very knowledgeable about their products and approachable. No question is too daft!
The show room is limited by size but as there is plenty of real estate outside, you can view a wide enough range of tubs and spas to wet your whistle.
Also there are sufficient tubs inside, full and ready to demo all the options you might want, even if they aren’t in the same model. Providing a good solid base for decision on which will be right for you.
Installation was as described and more. Guys done a grand job setting it all in place. Although our set up was relatively simple and painless, I’ve no doubt in their ability to sort everything you might need.

Great to do business with you and I’m sure we’ll be back some time in the future, thanks!

Also don’t forget to check out the log cabins, bar and man cave to accompany the Spas.


Brilliant company, fantastic customer service and aftercare, selling a high quality product. Simply the best.

Ian Casement

Thanks for the great service in moving our hot tub for guests at Canny Brow Barn. Mark and Sam made the move look easy but I would have dreaded doing it myself with a bunch of mates. Great job… Thanks a lot.

Bella Clinton

Thank you Sam it’s fabulous been in it tonight with all the kids !! Great service would recommend to anyone considering a hot tub to go to Lakelnd Spas xx


Just saying thanks for the delivery and installation of our Balboa Bronze hot tub,our first hot tub and the staff at Lakeland spas made it pain free and delivered and installed the hot tub that required going through a neighbours garden but regardless of that,they made it look so easy.

Hot tub was filled up and up and running within a couple of hours with onsite instructions on how to keep it at it’s best.

We can highly recommend Lakeland spas for their dedication and quality of their hot tubs

Vicky Todd

Absolutely 10/10 for service sales and aftercare. Love our hot tub. Thankyou highly recommended x

Angela Jackson

Having enjoyed my infra-red sauna from Lakeland Spas for the restorative and reinvigoration effects for a number of years , it suddenly became a life-saver during a recent attack of facial shingles – a morning session of infra-red really took the sting out of the pain and took my mind off the shingles – providing an insulated base layer of well-being from which to get through the day…can thoroughly recommend

Pat Delaney

Hi. This is our fantastic log cabin purchased from you. It was a great deal you gave us for a quality product. We looked for alternatives but Lakeland Spas gave us the best quality cabin at a brilliant price. My partner and I love it. Have recommended you to family and friends. Thank you.

Tracey Heaviside

5 star customer service every time. Mark , Catherine, Holly and Sam are there to offer advice or help if ever needed. Since we bought our hot tub from them we now look on them as friends and know if we ever need help or wanted to upgrade our hot tub again they are there to give the best service around.

Sharon Marsden

I would just like to email you to pass on my sincere thanks to your daughter and son who delivered my spa yesterday. They both went out of their way to make the installation and removal of my old hot tub as seamless as possible. They are both a credit to you and the company business which I hope flourishes even more as you all do an excellent job. From the minute I walked into your company I have been dealt with expertly and professionally and I would not hesitate to recommend you to anyone. Can I also pass on my sincere thanks to your father, Hollie’s granddad as he looked after me whilst Hollie was busy serving another customer, what a lovely man, he is so proud of what you have achieved and he loved the fact that I made my way out to Carlisle simply because of seeing you both on Relocation with Kristy and Phil which is a program I continue to watch and love it.

Billy and Sue Collier

Very helpful and friendly service. Would definitely recommend, this is our second tub and yes agreed with everyone, they are a great team who work hard to make sure your happy.

Peter McCall

I do not give reviews lightly but am very happy to give the highest accolade to Lakeland Spas for outstanding service. Lakeland Spas supplied a Spa and Sauna about 6 years ago. I got a good (fair) deal on purchase but would point out that the great service did not stop there. So many companies make a sale and then move on, Lakeland Spas have continued to give exceptional service. I recently needed a repair on the spa, called on Sunday and first thing Monday the team arrived and within an hour had the problem fixed. It is rare to find such great service from people who care about retaining customers and also – who know what they are up to, thoroughly professional and expert at what they do. I unreservedly recommend, Lakeland Spas truly are a local, customer focused and family run business delivering great service and value for money.

Helen Williams

We really love our Miami Spa! What a fantastic family firm to deal with. We visited the showroom at Houghton Hall numerous times for advice and asked many questions before we made our decision on which spa was the best to suit our needs. At no point did we ever feel any pressure to buy. From start to finish the service from this family team has been nothing short of excellent. Thank you Lakeland Spas and Log Cabins for helping us make our leisure time that much more enjoyable! We will recommend you to everyone!


Hi we finally treated our self to a hot tub for our wedding anniversary. I can honestly say don’t know why we never got one years ago . We use it every day to sooth the aches away from long days working . The process of delivery ,set up , explanation of looking after it was 100% after sales has been fabulous .lovely to see a well ran family business

Sue Dawkins

Great service friendly and welcoming and great hot tubs X

Emma Davies

Very helpful and amazing after sales service would highly recommend we love our hot tub!

Ian Norton

A fantastic experience from start to finish from a fantastic team of knowledgeable and experienced friendly staff at Lakeland Spa’s.
We have looked for eleven years at hot tubs and took the plunge recently.
Supplied and fitted swiftly, my family and I have already enjoyed several thoroughly relaxing sessions in our tub. We live over 60 miles away from Lakeland Spa’s and would highly recommend any prospective customers to share the exceptional choice and service provided.
Thank you so much guys.

Mike Mansford-Smith

Very Chuffed indeed with quality of the product and the service we have received when buying our log cabin – we will highley recommend you to our family and friends many thanks for everything and the great service

Mr and Mrs Lamont

When Mr and mrs Lamont came into the showroom Mr Lamont was very apprehensive about buying a hot tub and the main consideration was would they use it – however, after 12 months of hot tub ownership Mr Lamont says it the best thing theyhave ever purchased and what was thought of as a luxury and not really needed! is now being used almost every day to sooth away aches and pains and they would not be without it

Mr and Mrs Grovenor

Would just like to say the spa i bought is fantastic – Julie and myself are never out of it!!!! – i would like to say thank-you sam and the guys for sorting out the jets – Sam put a lot of effort in to resolving the issue – once again we would lke to thank you for the spa and the support we have had you guys are great.